To all that shared their perspective on Customer Service, thank you! Below are the highlights.
You made it clear what is important for good customer service. Resolving a problem quickly is most important (84%). Speaking directly with someone was a distant second (51%).
You reported three items make for not good customer service. Dealing with an unpleasant person ranked highest (52%). Never speaking with someone was a close second (48%). Taking too long to resolve the problem was third (42%).
The RDA Team will discuss the full survey results. I will share with you our action items soon.
Thank you for helping us sharpen our ax.
If you are interested in the survey details, let me know.